So I’ve decided to file a complaint with Consumer Services, with the State of Revenue, here in Florida… Yes, against the crooked home repair people.
The letter sent to them on October 11th, 2011 gives you a brief understanding of our distress – and fraudulant processes of this company.
We would like to settle the matter of our insurance claim funds.
We have told you that the funding check in your possession needs to be sent to our mortgage company, CitiMortgage. They hold the lien on our property and therefore have stipulated that all insurance funding must be put into an escrow account to be dispersed from. They tell us that as of yesterday, they have not received the check from you. They cannot release the funds to you, and pay you until they have the funds from you first.
We would like to see a full billing of your repair work. The billing should include copies of all the materials that you purchased to perform the repair work. The paint. The flooring. The carpeting. Etc.
We have requested this before. Both by phone and note left for you in our home, that you did receive because the work we also requested at the time was discussed and completed. We don’t understand why it has become such a problem to get from you. Unless you have something to hide from us.
We have incurred out of pocket expenses totaling $2,326.41 for items you needed to do the repair work. Repair work that was actually allocated in the funding check. We are not asking for the extra things such as the kitchen sink, or faucet. Those were not included, we are not asking for them. We need a check for that amount of the insurance claim dispersement, as it would have been had we been able to use the funding at our own discretion.
If you want to settle for what was simply not purchased, we can go that route: The amounts as we have added them up total: $2,057.10. These are supplies that you did not have to purchase for the repairs since we paid for alternative things.
Either of the above amounts will satisfy us. We would hope that you would be honorable and refund us the portion that we would have gotten to use had you not stolen our insurance funding check.
There is also funding totaling $1,131.88 for repair work that was allocated in the bathroom and the porch area – that you did not do. We would like this amount included in the check to us.
Other items we feel you need to return to us include funding that you received twice from our insurance company. We are aware of the check dated 9/15/11 for $6,458.86 that you have already received from our insurance company. There are duplications which you were well aware of and should have returned to the insurance company, but have not to date.
Dumping truck to the landfill $195.88
Removing and resetting refrigerator $30.30
Removing and resetting stove $36.06
Removing and resetting washer $25.24
Removing and resetting dryer $22.73
Moving contents in our rooms: $455.92
(which our children did more of than your crew)
We have discussed it and are fine to let you keep the margin of profit and overages that was also included in the check. We feel that these should more than compensate for the time differences in installing the tile in the kitchen rather than the laminate flooring. Also we are aware that you made additional profit off of having bought things for less money than we were awarded. All of which as given you more than your fair share.
Please feel free to bring us a check for these amounts, totaling, $3,973.11, or mail it to our address.
Oh, and on a side note: the wood flooring located at the entrances between the dining room and the porch, and the front door, have yet to be completed. There are gaps along the edges that need their final bits put in. They are getting filled with all sorts of dirt and debris, the longer that they sit without being completed. We are happy to have you come at your convenience to finish this work. Please just let us know when to expect your workmen.
As of this morning – 2/9/2012:
CitiMortgage has the funding check – they are issuing a check to HRC for $15,000 – and the $2,000 to us. However, they are putting both our names and HRC’s name on the check for $2,000.
HRC will not give us the money due back to us – nor will they complete their work – and continue to hound us with threatening letters by their attornies.
If you need – I can supply all of the corespondance to and from, us and them; as well as all of my notes, and conversations with HRC, CitiMortgage, and the insurance company; via fax or mail, just provide the number or address.
Also, it should be noted: that in addition to not completing the work – we are finding places where repair work that was done – is now falling apart. Another example of why this company should be shut down.
The next part of the complain asks me what would satisfy my complaint… hmmm…. What do I want?
We feel it is necessary for the greater public good to see them shut down. There is no telling how many other homeowners are swindled out of their insurance claim funds and given such shoddy work in exchange, but are embarrased of speaking up.
For them to reimburse us the amounts that we paid out in advance of the repair work.
How about a Completetion of that work.
A bill would be nice. We still have yet to see a bill that shows what work was done – or what was purchased for our home.
None of the ‘extras’ he claims to have done are any more extravagant or better than what was in our home to begin with… no upgrades / no better quality. And there are no reciepts to prove what he put into our home.
We would like to see him reimburse our insurance company for the double-billing that he willfully and purposefully did.
We would like to see him reimburse the funds for the work that WE did – and not him, or his contractors.
We would like to be paid for the damage to our personal belongings while his contractors were in our home. He has yet to address this matter and we have brought it up several times by phone.
We would like to see his practice of swindling people out of their money stopped. No one should have to sign a contract – without every part of that contract being fully explained. And nobody I know can fully understand what that is while standing in ankle-deep water, in their home while all of their family memories are being destroyed.
No need to send them this complaint -as they already know about it.
Well see … maybe we will be surprised and HRC will do the right thing in endorsing the check for our $2,000 to us – and part ways… maybe they will do the right thing and also finish fixing our house.